Have Questions? Call Us: (717) 506-0343
Have Questions? Call Us: (717) 506-0343
We know that you will love your designer gown and accessories! However, if you need to return an item, we are happy to help and offer a No-Risk Return Policy at Your Dream Dress. We want to make sure that you feel confident purchasing your gown and accessories from Your Dream Dress and you’re thrilled with your purchase!
When you receive the gown or accessory, you will need to contact us by email or telephone within (3) three calendar days (72 hours) of receiving (signing for) to state if you will need to return the item. We will then issue you your unique Return Authorization Number (RA#), which will need to be written on the return package, in order for us to be able to accept the return. The item would then need to be shipped back right away by USPS, UPS or FedEx, fully insured (for your protection) and be received by us within (7) seven business days in the same condition as it was sent to you. After you have shipped the gown/item, you will just need to email us the shipping carrier & tracking number for your return package within 24 hours of shipping the gown/item back to us so we are able to track the package.
Once we receive the item back at our location, we will inspect it and, if in the same condition as the item was sent to you, we will refund the price of the item. Gowns and accessories not returned in original, same condition may be refused or subject to a cleaning/fixing fee. Gowns and accessories must not be worn, altered or cleaned, and must be free of stains, floor dirt/dust/debris, animal hair and pin marks. The shipping to you and from you would not be refunded, only the cost of the item minus a 3 percent restocking fee. If we would not hear from you requesting a return (RA#) within (3) three days (72 hours) of receiving (signing for) the item, we would consider the item satisfactory and no returns/refunds would be accepted.
*Orders fully or partially cancelled before or after shipping or refused before delivery will be assessed a 3 percent fee plus any shipping refusal/return fees may be deducted from the refund.
When you receive the gown or accessory, you will need to contact us by email or telephone within (3) three calendar days (72 hours) of receiving (signing for) to state if you will need to return the item. We will then issue you your unique Return Authorization Number (RA#), which will need to be written on the return package, in order for us to be able to accept the return. The item would then need to be shipped back right away, fully insured (for your protection), and be received by us within (14) fourteen business days in the same condition as it was sent to you. After you have shipped the gown/item, you will need to email us the shipping carrier and tracking number for your return package within 24 hours of shipping the gown/item back to us, so we are able to track the package. Also, please make sure return shipping forms are marked properly so no fees are owed upon delivery back to us or we will not be able to accept your return.
Once we receive the item back at our location, we will inspect it and, if in the same condition as the item was sent to you, we will refund the price of the item. Gowns and accessories not returned in original, same condition may be refused or subject to a cleaning/fixing fee. Gowns and accessories must not be worn, altered or cleaned, and must be free of stains, floor dirt/dust/debris, animal hair and pin marks. The shipping to you and from you would not be refunded, only the cost of the item minus a 3 percent restocking fee. If we would not hear from you requesting a return (RA#) within (3) three days (72 hours) of receiving (signing for) the item, we would consider the item satisfactory and no returns/refunds would be accepted.
*Orders fully or partially cancelled before or after shipping or refused before delivery will be assessed a 3 percent fee plus any shipping refusal/return fees may be deducted from the refund.
Please feel free to call us at (717)506-0343 or email us directly at customerservice@yourdreamdress.com, if you have any questions about our no risk return policy at Your Dream Dress. We are always happy to help.
